Troubleshooting
Troubleshooting - TinyHelper
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Troubleshooting

Troubleshooting TinyHelper

If you’re encountering issues while using TinyHelper, don’t worry! This troubleshooting guide will help you resolve common problems quickly and easily.

1. Extension Not Working

If TinyHelper is not responding or working as expected, try these solutions:

  • Ensure your browser is up to date.
  • Restart your browser and try again.
  • Reinstall the TinyHelper extension from the Chrome Web Store.
  • Check for any conflicts with other browser extensions and disable them temporarily.

2. Can’t Upload Files

If you’re having trouble uploading files, follow these steps:

  • Ensure the file is in a supported format (e.g., .txt, .pdf, .csv, .mp3).
  • Check that the file size doesn’t exceed the limit (typically 25MB).
  • Try clearing your browser cache and re-uploading the file.
  • If you’re on a slow internet connection, try uploading a smaller file first to test.

3. AI Model Not Working

If TinyHelper’s AI model isn’t providing results or seems to be malfunctioning:

  • Ensure you’ve selected the correct model for your task (e.g., ChatGPT, DeepSeek, etc.).
  • Try reloading the page or restarting TinyHelper.
  • Check your internet connection and make sure it’s stable.
  • Clear your browser cache and try again.

4. Audio Processing Issues

If TinyHelper is having trouble processing audio files:

  • Ensure the audio file is in a supported format (e.g., .mp3, .wav, .flac).
  • Check that the file size is not too large (recommended size under 100MB).
  • Try uploading the audio file again after restarting TinyHelper.
  • If transcription or analysis isn’t working, ensure the file has clear, high-quality audio with minimal background noise.

5. Slow Performance

If TinyHelper is running slowly or lagging:

  • Close unnecessary tabs and programs running on your computer to free up resources.
  • Try disabling other browser extensions to see if there’s a conflict.
  • Ensure your internet connection is fast and stable for faster processing.
  • If performance issues persist, try using TinyHelper in a private/incognito browsing window.

6. Can’t Export Files

If you’re unable to export files after processing them:

  • Check if the file format is supported for export (e.g., .txt, .csv, .pdf).
  • Ensure you have enough available storage on your device for the export.
  • Try exporting the file again after clearing your browser cache.
  • If the issue persists, check if you have any browser security settings blocking downloads.

7. Contact Support

If none of the above solutions resolve your issue, please contact our support team:

  • Visit the Support Page for live chat assistance.
  • Send an email to support@tinyhelper.com with a description of your issue, including any error messages you’ve encountered.

We’re here to help! Our team will assist you in resolving the issue as quickly as possible.

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